Naveen Handlooms

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Return policy

Returns

 

  • Our policy lasts 14 days from the date of receiving the product. If 14 days have gone by since you received the product, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Procedure to place return request

  • You can e-mail us  with in 7 days from date of delivery.
  • Please mention Order number in subject line to help us quickly process your returns.
  • We will initiate return pickup and send return shipping label to your mail. Our Agent will come to collect the shipment (Our Agent pick up will be done all over India where 90% of pin-codes are in service).
  • Agent pickup will be attempted only once between 2:00 PM to 5:00 PM on the same day of pickup label generated.
  • Note: If the shipping labels are not pasted and displayed on shipment during the pickup. Penalty of Rs 500 will be deducted from your refundable amount.
  • Shipment must be kept ready before our Agent Pickup is attempted.
  • If return pickup is not available in your pin-code area, we request you to return the shipment through any courier to us.
  • Your refund amount will not include any shipping charges or for/against any promotional vouchers used at the time of order.


How are items packaged?

  • Please repack the products as per the original packing.
  • Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
  • We will mail the return shipping label. Take the print out and paste it on the parcel
Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.